TERMS
& CONDITIONS.........
For ‘Privacy Statement’ please see Privacy link
Please read them carefully and copy for future reference.
Lincs Repair only stores information that we are required to do so by The HMRC for Tax purposes:
Information
relating to any purchase you make of our
goods and services or for the purpose of services. These may include name, address,
telephone number, email address. This information is in accordance with our legal obligations for The HMRC.
Your information is stored securely and is never passed to any third parties, without
your express permission ie, in the case of referrals for work not covered by
Lincs repair, only with your express authority will your contact details will be passed to an
appropriate company.
Credit/Debit card numbers and details
are Never kept by Lincs Repair in any format.
PAYMENT;
We accept
most major credit and debit cards for online purchases through PayPal.
we also accept credit and debit card payments via SUMUP pay only in person.
Direct bank transfer which is shown on your invoice.
This ensures you can be guaranteed a safe and secure transaction.
Sorry we no longer accept cheques..
DELIVERY OF PRODUCTS;
All Our Leather
Care and repair products are dispatched to your door direct from our suppliers,
whom aim to dispatch all goods within 3 working days from receipt of payment,
aiming at arriving at your door within 2 working days. (Goods often
arriving within 3 days total, but please allow 5 working days in total)
In the event that there is a problem with availability you will be contacted by
email to advise you of restocking times.
In the majority of cases Royal Mail First Class will be used to deliver your
order unless you have expressly specified other methods in your order or weight
is an issue, in which case a courier will be used. Royal Mail delivery
times can vary considerably so please bear with us if weather or other
situations beyond our control delays your delivery
Lincs repair can only consider claims for lost parcels after 15 working days in
the UK and 25 working days for overseas deliveries. Claims must be made
in writing or email giving order details and date.lincsrepair@talktalk.net
POSTAGE & LABELS;
you can arrange your own courier if you wish too and post to Lincs repair, 43 Cotman Rd, Lincoln, LN6 7NU. Royal Mail is the most popular..
or
If you requested to do so we can organise a collect+ label for you to use for postage as this can be convenient for some clients. the cost of the actual postal charge only is added to your end invoice.
The standard rate of insurance cover for Collect+ is only £50.00, you can arrange higher insurance at extra costs. we charge the exact amount charged to use by collect+, therefore your contract for insurance is with collect+ . even if we have purchased a postal label with them for you. (We will of course help if such a claim should arise).
REFUNDS AND RETURNS of cleaning PRODUCTS
If you buy anything from us that you are not totally satisfied with, just notify us in writing within 7 days, returns MUST be in an unused and in resalable condition for a full refund. lincsrepair@talktalk.net
If goods arrive in a damaged condition, Lincs repair must be notified within 7
days. Please return the goods to us for a replacement.
Lincs repair reserve the right to charge a restocking or administration fee if
appropriate.
The use
of this site or placement of an order indicates your acceptance of these terms
and conditions. Information relating to any transaction carried out between you
and us on or in relation to this website including information relating to any
purchase you make of our goods and services or for the purpose of subscribing
to our website services, email notifications and/or newsletters. These
may include name, address, telephone number, email address. This
information may be used for the purposes of providing you with an efficient
after sales service or to enable us to provide information to you on leather care
or future offers that may be of interest to you.
Your information is stored securely and is never passed to any third parties, without
your express permission ie, in the case of referrals for work not covered by
Lincs repair, in which case only contact details will be passed to an
appropriate company.
Professional Disclaimer;
It is accepted by the client that Lincs repair and / or its agents have been engaged by the client as a result of flaws, damage, excessive or normal wear to the material, or a desire to improve the appearance of the leather to the item that is being restored. it is understood that Lincs repair and its agents do not offer a general warranty of the repaired item, nor do we state the item will be returned to the client in an 'as good as new' condition. Due to the nature and differing characteristics of leather materials available on the market, Lincs repair cannot guarantee every repair will turn out to be invisible. Every effort will be made by Lincs Repairs technicians to qualify as accurately as possible the likely end result of a repair being undertaken. our quotes do not allow for additional work that may arise from any pre-existing problem or condition of the leather which may not present itself until once the work has begun. in such cases Lincs Repair and its agents will not accept any liability for such pre-existing conditions and / or damage, but are authorised to change additional time and materials after explaining the available options, if required.